Van insurance FAQs

If you have forgotten your username or password to your online account, please visit your online account login page to reset them. Click on the ‘Forgotten your username?’ or ‘Forgotten your password?’ link and follow the instructions to reset them. If you have not already registered visit your online account and click ‘Register’.

The quickest and easiest way to make a change to your policy is via your online account.

For policies purchased before 23rd Oct 2024
A £15.00 admin fee will apply for changes made online. A £35.00 admin fee will apply for changes made via the call centre.

For policies purchased from 23rd Oct 2024
A £25.00 admin fee will apply for changes made online. A £35.00 admin fee will apply for changes made via the call centre.

All policy documents will be uploaded into your online account. They will be available to view and download within an hour of purchase – this is the quickest way to get access to them. If you haven’t done so already, complete this quick form to register for an online account.

If you opted to receive your documents by post, please allow up to seven working days for them to arrive.

Yes. To view, print or download your documents, log in to your online account and select ‘view policy or documents’. Your motor certificate and all other related documents will be saved here.

For information on how to make a claim or a glass claim, please contact us.

To process the claim, you’ll need to provide the detail of what happened and when.

To make a claim on an optional extra you purchased, please find the relevant contact details in your policy documents, which are stored in your online account.

We’re committed to providing our customers with the excellent service they’d expect from the RAC. However, we recognise that sometimes we may not get it right. If you wish to make a complaint about the service you’ve received, please visit our insurance complaints page. You’ll need to provide your personal details and policy number.