Existing Membership Help

The quickest and easiest way to report your break down is online or via the myRAC app.

Report your breakdown online 

If you'd prefer to talk to someone call us on 0333 2000 999. 

Don’t have cover?
We’re here to help. Call us 24/7 on 0330 159 8743 or take a look at our broken down page for more information.

We’re sorry your documents haven’t arrived. If you’ve selected to receive them by post, they should be with you at least 3 weeks before your renewal date.

If you’ve chosen to receive them online, you can view them in your myRAC account.

If you still haven’t received them by then, please call us on 0330 159 1111.

Click on “Forgot your password?” on the log in page and enter the email address you used to register your account.

Follow the steps and a link will be sent to your email to reset your password.

Yes – keep all your documents together and avoid lots of paperwork!

Just log into myRAC or the myRAC app and head to account settings to change your document preferences.

If you pay annually, the quickest and easiest way to renew your membership is via your myRAC account.

You can also set up automatic renewal in your account, so you don’t need to contact us every year to make sure you’re still covered.

You can stop automatic renewal at any time in your myRAC account. Or by giving us a call on 0330 159 1111.

You can find this in your:

Don’t worry if you forget it in a breakdown though. All we need is your name, address and a few other details.

Register for a myRAC account where you can:

If you’ve selected to receive them by post, documents will take 7-10 working days to arrive. However, if you haven’t received them after 2 weeks, please give us a call on 0330 159 1111.

Yes. If you have Joint or Family Breakdown Cover you can cover up to 5 people living at the same address.

This includes students or members of the armed forces who temporarily live away from home.

It’s really important we have the right details to make sure you’re covered. You can easily update this in your myRAC account.

Absolutely, just visit Breakdown Cover with Tesco Clubcard | RAC for an easy step by step process of how to do this.

To upgrade and benefit from a higher level of cover just call our customer services team on 0330 159 1111 who'll be happy to help.

You can change the number of people on your breakdown cover policy through the myRAC app. Alternatively, you can call ours customer services team on 0330 159 1111 who’ll be happy to help.

Any person added to your cover must live at the same address.

If you’re a member and have received temporary breakdown cover elsewhere you can ask for a ‘Membership Only’ option, for a small fee.

You’ll continue to receive great member benefits and days out discounts while keeping your years of loyalty to us.

RAC UK Breakdown Cover doesn’t include cover in Europe. But you can add European Rescue to your existing policy, or take out European breakdown cover policy for single trips.

It’s often quicker to get the help you need online. See some of our helpful membership query pages below:

To speak to us about your existing or new membership or you’d like to cancel, please call 0330 159 1111. If you’re on an annual policy, you can renew online through myRAC.

If you need to speak to us about a complaint about your breakdown, please call 0333 202 1877. If you need to speak to us about a complaint about your membership, please call 0330 159 0360.

Mon-Fri 8am to 7pm, Sat 9am to 5pm, bank holidays 9am to 5pm.

If you need to report your breakdown, you can report online now or give us a call on 0333 2000 999. Not a member? RAC can still help. Please call 0330 159 8743.