Contact Us - RAC Black Box Car Insurance

First purchased policy before 30th Mar 2021 with no break in cover

If you’re unsure what number to call, please refer to your policy wording.

Amend your black box car insurance policy

To amend your black box car insurance policy call 0330 159 1048. If you’re overseas, please call +44 1494 406124¹.

Your customer reference number should look like this: 130707302-01.

Lines open Mon-Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.

Make a black box car insurance claim

You can call us to make a claim on your black box car insurance policy 24 hours a day, 7 days a week.

You must contact the police if the car has been stolen or if anyone has been injured as the result of any claim.

Renew your black box car insurance policy

To discuss your black box car insurance renewal call us on 0330 159 1044.

Lines open Mon-Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.

Proof of no claims discount

To request proof of your black box car insurance no claims discount, call 0330 159 1048.

To submit proof of your no claims discount, please email it to us at [email protected].

Lines open Mon-Fri: 8am to 8pm, Sat: 8am to 6pm, Sun & Bank Hols: 10am to 4pm.

How to complain

If you have any concerns about the service you have been provided and want to complain, please view our complaints information.

Your RAC Black Box app

You can monitor your Driver Score and journey details using our free Black Box driver app (for iOS and Android devices). You can download this by clicking the app links suited to your black box device.